Covid Refund Guarantee

Luxury self-catering accommodation in Shropshire | Burlton Cottages

Happy New Year!

Lockdown, home schooling, frosty weather and empty tubs of chocolates, January is always a funny time of year and this one is no exception.  Covid has so far stayed away from us here at Burlton and long may that continue.

Although the cottages are currently closed we are still here taking bookings for when we can welcome you.  As from 9th January 2021 our Cancellation Terms have changed for all new bookings to include the following.

For ALL Bookings regardless of booking date and cancellation date:

National Covid-19 Lockdown – In the event of a national lockdown, where you are unable to travel, and we are prevented from opening, you will receive a full refund.

Regional/Local Covid-19 Lockdown – In the event that your address is put into Regional/Local lockdown, rendering you unable to travel, you will receive a full refund.  Please note that this applies only to the address given by the lead booker at the time of booking and does not apply to party members at a different address unable to travel due to local lockdown.  In the event we are put into a Regional/Local lockdown and are unable to open, we will offer a full refund.

For all other cancellations we recommend that you take out Travel Insurance.  Please look at our Terms and Conditions  for our refund policy and further information.

Stay safe and we look forward to welcoming you soon, it’s so important to have something to look forward too in these testing times!

Rachel

 

 

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if you are experiencing any problems with making your booking, please contact Rachel by email on rachel@burltoncottages.co.uk or phone 01939 270404 / 07817 456197.